Refund policy
Return & Refund Policy
Last Updated: 28 September 2026
Thank you for shopping with Apna Basket.
We want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or significantly different from the product description, you may contact us for a return or replacement.
1. Return Eligibility
A return request may be accepted in the following situations:
- The product was received damaged.
- The product is defective or not functioning as described.
- The wrong product was delivered.
- The product received is materially different from the product description.
- The product is missing from the package.
Return requests must generally be raised within 7 days of delivery, unless a different return period is specifically mentioned on the product page.
Products must be returned in their original condition, with original packaging, tags, accessories, invoices and other items supplied with the order, wherever applicable.
2. Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene requirements, customization, clearance/final-sale status, or other product-specific restrictions.
The applicable return conditions will be mentioned on the relevant product page wherever required.
3. Damaged or Wrong Product
If you receive a damaged, defective or incorrect product, please contact us as soon as possible.
We may request that customer may be required clear photographs and unboxing videos showing the item to be unboxed with the product okay. Unboxing evidence, order details or other information to verify the issue.
4. Return Process
To request a return, please contact us at:
Email: arup.marketer@gmail.com
Please provide:
- Order number
- Customer name
- Product name
- Reason for return
- Clear Photos/ Unboxing videos of the product, if applicable
After reviewing the request, we will inform you whether the return is approved and provide further return instructions.
5. Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of the refund.
If your return or refund request is approved, we will process your refund, where applicable, to your original payment method. Refunds are subject to your payment provider’s processing timelines.
In certain circumstances, we may offer a replacement product instead of a refund. If a replacement is available and approved, we will arrange it as per our return and replacement policy.
Shipping charges may be non-refundable unless the return is due to a damaged, defective, incorrect or otherwise qualifying product.
6. Cancellation
Cancellation requests should be made as early as possible before the order is shipped.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.
7. Exchange
Product exchange may be available depending on product availability and the reason for the exchange. Where an exchange is not possible, an eligible refund may be offered.
8. Important
Apna Basket reserves the right to review return requests individually and to reject requests that do not meet the applicable return conditions or where misuse of the return process is identified.
Nothing in this policy limits any rights available to consumers under applicable law.
For questions regarding returns or refunds, contact:
Email: arup.marketer@gmail.com
Store: Apna Basket